Don‘t know the brand, but the filament without tubes looks strange to me. Might get a bit too much uv and humidity on the long way.
It looks like a massive underextrusion. So you might want to check the retraction speed (20mm/s to 30mm/s) and the tempereature as well as the flow rate and tinker a bit with it. But honestly, it looks like they are lacking the glycole way too hard
Good luck
Is this a 2d printer next to the 3D one?