Same recommendation here. I went through two QNAP units before being fed up and building my own 12 Bay for about 1200. My first QNAP died shortly after the 3 year warranty expired and the second died shortly before. I was able to RMA the second and sell it to recoup some money towards building my own TrueNAS system that I can now fix myself and not rely on proprietary anything.
This is the one I went with along with a supermicro server board. The company has been great as I’ve already needed replacement rack screws and a new control board due to my own foolishness. They shipped me replacements at no charge very promptly.
https://a.co/d/a1kZQYX